Frequently Asked Questions

You can check the status of your transfer at any time on westernunion.com or on our mobile app:

• Go to westernunion.com or our mobile app,choose Track transfer and enter your MTCN
• If you’re already logged in, you can also check the status on the history page
• If you’ve sent money in person, you can use the Track transferservice with your MTCN
• For additional information about your money transfer, please call Customer Care at 1-800-325-6000

For online transfers, we’ll notify you when your transfer status has changed. For transfers made at agent locations, you’ll need to check your transfer status after some time for any updates.

In case your transfer status shows In Progress for more than 48 hours, contact us.
Sometimes, we need to confirm a few details before we send your transfer. This is a standard process, and it might take longer than usual.

While we try our best to make every transfer seamless, sometimes it might be put on hold or get delayed. It could be because of the following:

• We’re verifying your identity.
• We are confirming other details.
• Your bank is reviewing your transfer.
• We’re waiting for more information from you.
• To avoid any further delay, you may contact us with your tracking number (MTCN).

For a better transfer experience going forward, please provide the following details accurately:

• Your receiver’s name as it appears on their government-issued ID.
• Your and your receiver’s bank, credit or debit card, or mobile wallet details.
• Your contact details such as phone number and email address.
• Your ID details.