Frequently Asked Questions

Sending money
What is a Money Transfer Control Number (MTCN) and where can I find it? How much can I send with Western Union? What qualifies as a large amount money transfer? View all questions →
Receiving money
What do I need to pick up my money transfer? What are the acceptable documents to pick up a money transfer? How can I find an agent location? View all questions →
Consumer protection
What can I do to help protect myself from fraud? How can I report fraud? How can I file complaint? View all questions →
Tracking a transfer
How can I check the status of my money transfer? How do I know if my transfer has been approved? Why is my money transfer on hold or delayed? View all questions →
Profile registration and management
I registered but didn’t complete the verification process. What should I do? My profile is locked, what should I do? Can I access my money transfer history? View all questions →
Additional services
What is the Refer a Friend program and how does it work? How do I send money to an inmate in a correctional facility? How can I pay bills with Western Union View all questions →
Customer questionnaire
How can I use Western Union services again? View all questions →