Frequently Asked Questions

Registration and profile settings

Why do I have to answer a security question?

The security question adds an extra layer of protection to your profile. This question is used to verify your identity to help protect you against an unauthorized user gaining access to your profile.

How do I update my postal address and phone number?

Follow these steps to update your postal address and phone number:

On our website or the Western Union mobile app:

  1. Log in to your profile.
  2. Select your name from the menu at the top. 
  3. Enter your new postal address and phone number. 
  4. Select Save or Update to confirm the changes.

 

How do I add a new debit card, credit card1 or a bank account?

To add a new payment method, please follow the steps below: 

On our website: 

  1. Log in to your profile.
  2. Go to the Payment preferences section.
  3. Select Add new credit or debit card. To add a bank account, choose Bank accounts and log in to your bank account online.
  4. Enter your card or bank account information and select Save.

On our mobile app: 

  1. Log in to your profile.
  2. Select Profile from the menu.
  3. Select Payment options.
  4. Add a new debit card, credit card, or a new bank account.

1 Credit card issuer may charge an additional fee and other associated interest charges. Use a debit card to avoid these charges.

 

 

How do I register with Western Union?

If you are a new user, you can register with Western Union via our website or mobile app.

Steps to register on our website or app:

  1. Select Join now.
  2. Enter the required details.
  3. Verify your email address.
  4. Log into your new profile.

 

How do I update my email address in my profile?

Follow the steps below to update your email address:

  1. Log into your profile.
  2. Enter the new email address and select Save to confirm the changes.
  3. Verify your email address.
  4. Select continue.

After you’ve successfully updated your email address, use the new email address to log into your Western Union profile. 

Note: The option to update your email address is not yet available on the mobile app.

 

 

How do I log into my Western Union profile?

To log into your Western Union profile, please follow the steps below:

  1. Select Log in.
  2. Enter your registered email address and password.
  3. Choose Continue or Log in to proceed. 

If you forget your password, you can reset it by choosing Forgot password.

 

 

How do I change my profile privacy and marketing settings?

  1. On the website, log into your Western Union profile.
  2. Click the Menu icon and select Settings from the dropdown.
  3. In the Information sharing section, select the check box.
  4. Select Save changes.

 

How do I change my password?

Follow the steps below to change your password:  

  1. Log into your profile. 
  2. Choose Reset password.
  3. Enter the new password and select Save.

 

 

How do I delete my profile?

We’re sorry to see you go. Please note that you will lose your existing MyWU points (if any) by taking this step and your complete transfer history will be erased. To delete your profile, contact our Customer Care.

My registered phone number is not a mobile number. How can I use this number to reset the password?

Your registered phone number needs to be a mobile number to receive the security code for resetting the password. In such case, we suggest you reset your password using the password reset link sent to your registered email ID.

Why am I not able to change the country code on forgot password page?

Currently, the security code can be requested only on a Hong Kong mobile number. If your registered mobile number is from a different country, we suggest you reset password using the password reset link sent to your registered email ID.

Why am I getting an error when I request a security code on my phone number? How to reset password with a phone number in such case?

It’s possible that your phone number is associated with multiple profiles due to which you are getting an error. For security reasons, you cannot reset password with a phone number associated with multiple profiles. In this case, we suggest you reset password using the password reset link sent to your registered email ID. You can update a new phone number by visiting your profile and can reset password with this new number in the future, if required.

How can I reset password using my phone number?

On the ‘Forgot password’ page, provide your registered mobile number and request for a security code. Enter the 4-digit security code that you’ll receive on your mobile number, answer a quick security question, and you’ll be able to create a new password.

I didn’t receive a security code when I tried resetting the password. What should I do?

There may be a technical error or a network issue due to which you didn’t receive a security code. In such case, you can still reset your password using the password reset link sent to your registered email ID.