Frequently Asked Questions

A receipt will be sent to your email address after the transfer is completed, also you can see the details of all your transactions in the Account Activity page of your profile.

 

After online registration and first login you can send up to 7.500 HKD per transaction, 7.500 HKD per day. Within a 3-month period you can send up to 2.800 USD (or about 21.000 HKD) to all your receivers.

Some card issuers may charge additional fees for using our services. Please contact your card issuer for more information.

Verified by Visa® and MasterCard SecureCode® help prevent unauthorized online use of cards. These services use personal passwords or identity information and are available for most cards from participating financial institutions.

Once your card is activated, your card number will be recognized whenever it is used at participating online stores. A window will automatically appear, and your card issuer will ask for your password. You need to enter your password and complete your purchase.

If you haven’t activated Verified by Visa® or MasterCard SecureCode,® your card can still be used on our site.

Your online receipt will show whether your transfer was approved. If we need more information before we can complete it, you’ll be asked to call us. When the transfer’s complete, you’ll get an email with your tracking number (MTCN).