Frequently asked questions

Send money online
Can I change the name on a money transfer? Can I send a money transfer online with Western Union in Australia? What do I need to send a money transfer online in Australia? View all questions →
Send money in person
How do I send money with Western Union? How do I send money from an agent location in Australia? How long will it take before the receiver can collect the money after I send it? View all questions →
Send money to a bank account
Can I send money to a bank account? In which countries can I send money directly to my receiver’s bank account? How do I send money to a bank account from Australia? View all questions →
Registration
Why should I register on Western Union Australia’s website? How to sign up? How to login? View all questions →
ID verification
How to verify your ID at Agent location? How to verify your ID at Agent location? View all questions →
Consumer protection
What can I do to protect myself from fraud in Australia? Are there common consumer fraud scenarios to be aware of? What should I do if I receive a suspicious email from someone claiming to be Western Union? View all questions →
Western Union money transfer
What is a Western Union money transfer? Why should I send money with Western Union? How much does a money transfer cost in Australia? View all questions →
Receive money
How can I find an agent location in Australia? How do I pick up my money? What is acceptable identification to collect money at an agent location in Australia? View all questions →
Mobile app
Does Western Union Australia have a mobile app? What services can I access with the Australian mobile app? Does it cost anything to use the Australian mobile app? View all questions →
Track a transfer
How can I find out the status of my money transfer? How can I find out if my money transfer has been paid? Why is my money transfer status “On Hold”? View all questions →
Fees & exchange rates
How much does a money transfer cost in Australia? How can I find out the exchange rate before I send money online from Australia? Why did my exchange rate change from the last time I sent a money transfer? View all questions →
Agent locations
What are Western Union agent locations? When are Western Union services available? How do I find a Western Union agent location? View all questions →
Sending large transfers
What qualifies as a large amount money transfer? What is the limit of the amount that I can transfer through Western Union? Are there any additional checks to sending multiple large amount money transfers in a short period of time? View all questions →
COVID-19
Is Western Union open for business? I cannot pick up my money transfer because no agent locations are open due to COVID-19. If I can’t pick up my money transfer, what will happen to my money? View all questions →
Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →

Can’t find what you are looking for?

If you need to get in touch with Western Union, don’t hesitate to contact our Customer Care