We will need to verify your identity when you send more than 1,000 EUR per transfer or within 3 days. Once your profile is verified, you will be able to send up to 5,000 EUR per transfer and with some pay-in methods even up to 50,000 EUR. You can verify your identity through the following methods:
Log in to your Western Union profile and initiate a transfer of more than 1,000 EUR to start the ID verification process. If you don’t have a profile yet, create one on westernunion.com or the mobile app.
Confirm your detail:
In case additional information is required we will request you to upload the corresponding documentation to the system or send it to us (as PDFs or JPGs) at: verify@wu.com.
Save time by making sure your documents are clear and easy to read before sending them.
Confirmation is usually received within 4 hours.
– Be sure to have your ID ready.
– Please select a well-lit, quiet place to confirm your identity. Ideally, you should be alone in the room.
– A good internet connection is needed and Wi-Fi is recommended.
If requested, upload an image of your credit or debit card. Make sure the image contains:
If requested, send us the required document (as PDFs or JPGs) to our verify@wu.com email address and make sure that it would display the details below:
After your identity is verified, you will receive a confirmation email.
If you need to send money now, please visit a nearby Western Union agent location.
If you are sending money from an agent location or need assistance processing your transfer, please bring any one of the following photo IDs with you: