Identification process

We will need to verify your identity when you send more than 1,000 EUR per transfer or within 3 days. Once your profile is verified, you will be able to send up to 5,000 EUR per transfer and with some pay-in methods even up to 50,000 EUR. You can verify your identity through the following methods:

  • Online or on the mobile app
  • In person at an agent location
  • Video Chat

Updating your profile information online

Log in to your Western Union profile and initiate a transfer of more than 1,000 EUR to start the ID verification process. If you don’t have a profile yet, create one on westernunion.com or the mobile app.

Confirm your detail:

  • Save time by making sure your name indicated in the profile matches your ID document.
  • If you have sent money at a Western Union location, please provide the same ID details used for the most recent retail transaction, so that you will be verified more quickly.
  • You do not have to do anything while we verify the information in your profile.
  • After your identity is verified, you will receive a confirmation email.

Do we need more information from you?

In case additional information is required we will request you to upload the corresponding documentation to the system or send it to us (as PDFs or JPGs) at: verify@wu.com.

Save time by making sure your documents are clear and easy to read before sending them.

1. PHOTO ID – accepted documents:

  • Your copy must include the front and the back of your ID document.
  • Your photo ID document must be valid and complete.
  • The Information must match your Western Union profile.
  • Signature on ID document or signature page must be visible (if applicable).

Passport

EU/EEA ID card

German Permanent Residence Card

Emergency Travel Document

Travel document for foreigners

Service or diplomatic passport

2. Video chat:

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Video chat:

Confirmation is usually received within 4 hours.

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Mobile device

  1. Download the Western Union® app.
  2. Log in using your email and password.
  3. Go to your profile or start a transfer and click on the start verification link.
  4. Complete the steps within the app.
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PC and webcam

  1. Go to westernunion.com.
  2. Log in using your email and password.
  3. Go to your profile or start a transfer and click on the start verification link.
  4. Complete the steps.

Notes:

– Be sure to have your ID ready.

– Please select a well-lit, quiet place to confirm your identity. Ideally, you should be alone in the room.

– A good internet connection is needed and Wi-Fi is recommended.

3. PROOF OF PAYMENT:

Using a credit or debit card

If requested, upload an image of your credit or debit card. Make sure the image contains:

  • your full name
  • last four digits of the card number
  • bank name, and logo

Using bank-funded transfer

If requested, send us the required document (as PDFs or JPGs) to our verify@wu.com email address and make sure that it would display the details below:

  • The date (less than 90 days old)
  • Your full name (first, middle, and last names) as they appear on your ID and your Western Union profile
  • Your bank IBAN used for placing a transaction
  • The issuing company’s name and logo

After your identity is verified, you will receive a confirmation email.

If you need to send money now, please visit a nearby Western Union agent location.

In person at an agent location:

If you are sending money from an agent location or need assistance processing your transfer, please bring any one of the following photo IDs with you:

  • Passport
  • EU/EEA ID card
  • German Permanent Residence Card
  • Emergency
    Travel ocument
  • German
    replacement ID card
  • Travel document for foreigners
  • Swiss ID card