Identification process

We will need to verify your identity when you send more than 1,000 EUR per transfer or within 3 days. Once your profile is verified, you will be able to send up to 5,000 EUR per transfer and with some pay-in methods even up to 50,000 EUR. You can verify your identity through the following methods:

  • Online or on the mobile app
  • In person at an agent location
  • Video Chat

Updating your profile information online

Log in to your Western Union profile and initiate a transfer of more than 1,000 EUR to start the ID verification process. If you don’t have a profile yet, create one on westernunion.com or the mobile app.

Confirm your detail:

  • Save time by making sure your name indicated in the profile matches your ID document.
  • If you have sent money at a Western Union location, please provide the same ID details used for the most recent retail transaction, so that you will be verified more quickly.
  • You do not have to do anything while we verify the information in your profile.
  • After your identity is verified, you will receive a confirmation email.

Do we need more information from you?

In case additional information is required we will request you to upload the corresponding documentation to the system or send it to us (as PDFs or JPGs) at: verify@wu.com.

Save time by making sure your documents are clear and easy to read before sending them.

1. PHOTO ID – accepted documents:

  • Your copy must include the front and the back of your ID document.
  • Your photo ID document must be valid and complete.
  • The Information must match your Western Union profile.
  • Signature on ID document or signature page must be visible (if applicable).

Passport

EU/EEA ID card

German Permanent Residence Card

Emergency Travel Document

Travel document for foreigners

Service or diplomatic passport

2. Video chat:

Notes:

– Be sure to have your ID ready.

– Please select a well-lit, quiet place to confirm your identity. Ideally, you should be alone in the room.

– A good internet connection is needed and Wi-Fi is recommended.

3. PROOF OF PAYMENT: