Frequently Asked Questions

Customer questionnaire
Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”? Why do I need to provide additional information? How can I use Western Union services again? View all questions →
Registration
Why should I register at Western Union’s website? Does it cost anything to register at Western Union’s website? How do receivers in Colombia complete their Western Union registration? View all questions →
Refer a friend program
What is the Refer a Friend program? How does the Refer a Friend program work? How many friends can I send the referral link to? View all questions →
My WU℠
What is the My WUSM loyalty program? How does the My WU loyalty program work? What are the benefits of the My WU loyalty program? View all questions →
Covid-19
Is Western Union open for business? I cannot pick up my money transfer because no agent locations are open due to COVID-19. If I can’t pick up my money transfer, what will happen to my money? View all questions →
Agent locations
What are Western Union agent locations? When are Western Union services available? How do I find a Western Union agent location? View all questions →
Become a western union agent
What do I need in order to offer Western Union money transfer services? How will I earn money as a Western Union agent? Who’s responsible for setting the price for the money transfer service? View all questions →
Customer support topics
How do I send money to India with UPI? How do I find out if my money has been sent? How do I send money to a mobile phone? View all questions →
My WU℠ Loyalty
What is the My WU℠ loyalty program? When will my missing purchase request be resolved? What information is required to find the status of my money transfer? View all questions →
Consumer protection
Can the Test Question feature secure my funds or delay payment of a transaction? What can I do if I suspect fraud or if I’m a victim of fraud? What does Western Union do to protect my information? View all questions →
Registration and profile settings
How do I send money to India with UPI? How do I edit my profile? How can receivers register in Jamaica? View all questions →
Track your transfer
What are the different stages in a money transfer? Why was my transfer canceled? How can I track my money transfer? View all questions →
Become an agent
How is a Western Union money transfer processed? What do I need in order to offer Western Union money transfer services? What support will I receive from Western Union? View all questions →
Identity verification
Why do I need to provide additional information to transfer money? Why do I need to verify my identity when sending money online? Do I need to upload my proof of identity if I start a transfer online and complete it at an agent location? View all questions →
Send money
How do I know if my online transfer has been approved? How do I send money online? Will my credit card charge a fee for sending money? View all questions →
Help with current and past transfers
Can I repeat a past transfer? Who can check the status of a money transfer? How will I know if my transfer is complete? View all questions →
Receive money
Does my receiver need to register before collecting the money? What does my receiver need to pick up the money transfer? How can my receiver get the money? View all questions →