Send money online

Can I change the name on a money transfer?

How do I send money online?

How long does it take to send money online?

View all questions →

Registration

Why should I register at Western Union’s website?

Does it cost anything to register at Western Union’s website?

How can receivers register in Colombia?

View all questions →

Customer support topics

How do I find out if my money has been sent?

How do I find out if a money transfer is available for pickup?

How do I pick up a money transfer?

View all questions →

Consumer protection

Are there common consumer fraud scenarios to be aware of?

I received a suspicious email from someone claiming to be Western Union, what should I do?

Can the Test Question feature secure my funds or delay payment of a transaction?

View all questions →

Agent locations

What are Western Union agent locations?

When are Western Union services available?

How do I find a Western Union agent location?

View all questions →

COVID-19

Is Western Union open for business?

I cannot pick up my money transfer because no agent locations are open due to COVID-19.

If I can’t pick up my money transfer, what will happen to my money?

View all questions →

Become an agent

What do I need in order to offer Western Union money transfer services?

How will I earn money with Western Union?

Who’s responsible for setting the price for the money transfer service?

View all questions →

My WU^SM

What is the My WU^SM loyalty program?

How does the My WU loyalty program work?

What are the benefits of the My WU loyalty program?

View all questions →

WU^SM Shop

What is a WU^SM Shop VIP rewards membership?

What is the annual cost of the WU^SM Shop VIP rewards membership?

What are the acceptable payment methods for the WU^SM Shop VIP rewards membership?

View all questions →

Customer questionnaire

Why am I unable to use Western Union services after receiving the message “Additional info needed, go to westernunion.com/gcr”?

Why do I need to provide additional information?

How can I use Western Union services again?

View all questions →