Frequently Asked Questions

Yes, and it’s available for iOS and Android mobile devices in Hong Kong.

Yes. New online customers can register directly on the app or online to send money with the app. Registration is free of charge.

Use our mobile app to:

• Send money: New customers can register directly on the app or online and send money.
• Estimate prices: Get up-to-date exchange rates and compare fees⁵ for Western Union^® services.
• Track transfer: Know the current status of your money transfer.
• Find an agent: Get maps and directions to agent locations.

Learn more about the benefits of using our mobile app.

There’s no fee to download the app or to access the app from your mobile phone. However, the usual mobile phone data access and calling charges may apply. Please contact your mobile phone network provider for details.

Please note that our money transfer fees will apply when you send money using the mobile app. If you pay with the Tap & Go wallet or make a bank transfer, you can send money at a zero transfer fee⁵ until the offer lasts.

You can download the app from the App Store for iOS and from Google Play for Android devices.

Download the app: iOS and Android

Yes, you can start your money transfer on the mobile app and select the Pay in cash option. Then complete the transfer at an agent location and pay cash to the agent. Your receiver can pick up the cash from an agent location in the destination country.

You can pay for the money transfer on the app using a Hong Kong-issued credit card⁶ or via your Tap & Go wallet, or make a direct bank transfer and pay via your internet banking account.

You may also select the Pay in cash option on the app, and pay cash at an agent location.

Learn more about how you can send money on the app.

If you have more questions about how to use the app, please contact us.