Frequently Asked Questions

A mobile wallet is an electronic account that’s linked to a person’s mobile phone number. It can be used to pay for goods, transportation, and utilities, as well as to pay bills and withdraw cash subject to the mobile wallet’s terms of use.

You can send money online or from an agent location to your receiver’s mobile wallet—if the service is available in the destination country. You’ll be notified via SMS when the money is successfully delivered to your receiver’s wallet.

With a Western Union profile, you may send up to 3,500 HKD to a mobile wallet.

Mobile money transfers can only be sent to mobile wallets if the mobile phone operators work with Western Union. Check the available destination countries and mobile providers.

Exchange rates for mobile money transfers will be calculated, applied, and displayed when the money is sent, unless otherwise specified by local regulations.

You must enter the correct mobile phone number to ensure that the money is transferred to the intended receiver. If, however, you provided an incorrect number and there’s no mobile wallet enabled on that number, the funds will be returned to you.

If your receiver’s mobile phone is lost or stolen, urge them to contact their wallet service provider immediately. They will help them freeze or suspend the mobile wallet account.

Mobile money transfers are paid in the local currency of the receiver’s country.

Both the sender and receiver will get an SMS from their mobile service provider to confirm the money has been delivered, or to alert them of issues, if any.

Check the available destination countries and mobile providers.