Frequently Asked Questions

Anyone who needs to send or receive money quickly. This includes people supporting their friends or relatives abroad, and travelers and business people who need to make fast international transfers conveniently.

Western Union^® agents are independent businesses that provide money transfer services to their customers on behalf of Western Union. They are our representatives in the different countries you need to send or receive money to. They may be banks, post offices, supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange offices, and other retailers.

Finding an agent location in Hong Kong is easy; just use our online agent locator tool.

Our agent locations in Hong Kong offer the service to send money around the world as well as receive money in cash.

Visit an agent location in Hong Kong to send money in person. You will be asked to and provide the agent with the exact amount you wish to transfer, plus the applicable fees⁵, in cash.

Some agents may also want to check your photo ID so please carry one of these:

If you’re a Hong Kong resident:

• Your passport
• Hong Kong identity card

If you’re a non-resident:

• Passport of your native country and valid visa
• Taiwan travel permit for Mainland residents
• Mainland travel permit for Taiwan residents
• Permit for residents of Macau issued by Directory of Immigration

You can usually send any amount. However, for some transfers and destination countries, you may have to provide additional information or documentation.

Money transfers can be paid in cash, or sent directly into a receiver’s bank account, or sent to a mobile wallet (eWallet) in selected countries. Other restrictions may apply. To know more, please contact us.

You can track your money transfer online after the money has been sent. All you need is the tracking number (MTCN – Money Transfer Control Number) printed on the receipt.

Each Western Union agent location determines its own operating hours. Some have extended hours and some are open during weekends. You can check the operating hours of a Western Union agent before visiting.