Frequently Asked Questions

You’ll need to present an official government-issued ID, such as:

For residents:

Passport
Hong Kong identity card

For non-residents:

Passport of native country and valid visa
Taiwan Travel Permit for Mainland Residents,
Mainland Travel Permit for Taiwan Residents
Permit for residents of Macau issued by Directory of Immigration

You can go to track a transfer on WU.com. Then type in the tracking number (MTCN). You’ll get an update on the latest status of your money transfer.

If you have more questions about your transfer, please contact us.

You can pick up the money at any Western Union agent location. You will need to complete the Receive money form at the location and provide the agent with the following:

• Your sender’s full name
• The country where the money was sent from
• The approximate amount that was sent
• The tracking number (MTCN)
• A valid government-issued photo ID

Some restrictions may apply. For more information, please visit your nearest agent location.

Money transfers will generally be paid in cash at the agent location.

Some restrictions may apply. For more information, please visit your nearest Western Union agent location.

All fees are paid by the sender. The receiver pays no transfer fees.

1. Cash pickup at an agent location

To pick up money at any nearby Western Union location, the receiver will need to complete the To Receive Money Form (TRMF) and provide their government-issued photo ID⁴, along with the following information:

• Tracking number (MTCN)
• Sender’s complete name
• Sender’s country state/city/province
• Expected amount

2. Bank transfer

The money is sent to the receiver’s bank account you provided when you sent the transfer.

3. Mobile wallet

The money is sent to your receiver’s mobile wallet. Your receiver can visit their mobile network operator to receive the cash.

Note: You must be at least 18 years old to send or receive money with Western Union.

Superscript:

⁴ We might ask your receiver to provide additional details for identity verification.

Your receiver can pick up their transfer from any of our agent locations. They just need to provide the following:

• Tracking number (MTCN)
• Sender’s and receiver’s full names
• Expected amount
• Your government-issued photo ID
• Sender’s country and state/city/province