Frequently Asked Questions

Identity verification

Why do I need to verify my identity?

You need to verify your identity to send 7500 HKD or more per transfer.

How do I verify my identity?

With an online transfer

  1. Log into your profile and initiate a transfer of 7500 HKD or more. If you don’t have a profile yet, create one on our mobile app or westernunion.com.
  2. Confirm your details on the Complete your profile page and select Continue.
  3. Provide additional identity information and select Continue.
  4. Select Hong Kong ID or passport. You can select other documents from the list, but it might take us a bit longer to verify your identity.
  5. Choose Upload now.
  6. Confirm your details by selecting Confirm and continue.
  7. If requested, take a clear selfie and save it.
  8. Review your details and accept the terms and conditions.
  9. Click on send to generate a receipt with your tracking number (MTCN).
  10. Your transfer will be sent as soon as the verification is complete. If the verification takes longer, you can continue the transfer later from your history page.

 

We may take 30 minutes or more to verify your identity. If we need additional information, we’ll reach out to you.

Tips

Please make sure:

  • Your picture, date of birth, expiration date and other details are clearly visible on your ID.
  • All your Western Union profile details should match those on your ID.
  • Your documents are in PDF or JPG formats.
  • If you are uploading a travel document, upload it along with a proof of address document, if requested.

What are the acceptable documents for identity verification?

• Hong Kong ID
• Passport
• Macau resident identity card
• Mainland travel permit for Taiwan residents
• Taiwan travel permit for mainland residents
• Seaman’s identity document
• Permit for residents of Macau
• Exit-entry permit for traveling to and from Hong Kong and Macau

Do I need to provide additional information?

If we need additional information from you, we’ll reach out to you.
Tip: File must be clear and format must be PDF or JPG.

Why do I need to verify my identity when sending money online?

All financial institutions, including Western Union, are required to collect additional identity information to know their customers better. When we understand who is sending money to whom, we can help protect your money from being used for illegal activities.

Note: You must be at least 18 years old to send or receive money with Western Union.

We might ask you for additional details to verify your identity when sending money online.