Contact information for Western Union

Customer Service

For international transfers:
0800 707 9330

For currency exchange:
+55 11 5241-4070

If you are outside of Brazil and need our assistance, please call:
+55 11 3164 0697

Email: atendimentoaocliente@westernunion.com

Kindly provide your full name, CPF, and the MTCN number of the transaction so that we can expedite the service.

Support for hearing and speech impairments: click here

Judicial and Law Enforcement Requests

For the submission of court orders, requests, and other official communications issued by judicial or law enforcement authorities, we provide a dedicated channel for the receipt and handling of such requests:

Email: oficioswu@westernunion.com

This channel is intended exclusively for official communications from public authorities. For questions, complaints, or requests related to our products and services, please use the other customer service channels available on this page.