Frequently Asked Questions

Identity verification

How do I verify my identity?

You’ll need to verify your identity to send 4,400 RON or more. After your identity has been verified, you can send up to 23,200 RON per transfer.

To verify your identity via email or regular mail, please follow the steps below:

  1. Log in to your Western Union profile. If you don’t have a profile, create one.
  2. Select Profile at the top right and choose Start verification now.
  3. Then select Verify by letter and you’ll get a letter and form from us by regular mail.
  4. Sign the form and send it back to us with a copy of a government-issued ID document in any of the following ways:
    • Via email to id@westernunion.com
    • Via regular mail to the following address:

      Western Union Processing Lithuania, UAB
      Online and Prepaid Customer Identification Unit
      Balcikonio str. 9C
      LT-08247 Vilnius
      Lithuania

What are the acceptable documents for identity verification?

You can provide any of the following documents to verify your identity:

  • Your passport
  • Your EU or EEA issued national ID

What are the acceptable documents for identity verification?

You can provide any of the following documents to verify your identity:

  • Your passport
  • Your EU or EEA issued national ID

How do I verify my identity?

You’ll need to verify your identity to send 4,400 RON or more. After your identity has been verified, you can send up to 23,200 RON per transfer.

To verify your identity via email or regular mail, please follow the steps below:

  1. Log in to your Western Union profile. If you don’t have a profile, create one.
  2. Select Profile at the top right and choose Start verification now.
  3. Then select Verify by letter and you’ll get a letter and form from us by regular mail.
  4. Sign the form and send it back to us with a copy of a government-issued ID document in any of the following ways:

Western Union Processing Lithuania, UAB

Online and Prepaid Customer Identification Unit

Balcikonio str. 9C

LT-08247 Vilnius

Lithuania

 

Does Western Union need to confirm my identity?

If you plan to send money regularly using wu.com, we will need to verify your identity. After that is finished, your send limit will increase to 5.000 EUR per transfer.

If you send online only occasionally, you can send up to 1.000 EUR within a 12-month period before we ask you to confirm your identity.

Why do I need to verify my identity when sending money online?

All financial institutions, including Western Union, are required to collect additional identity information to know their customers better. When we understand who is sending money to whom, we can help protect your money from being used for illegal activities.

Note: You must be at least 18 years old to send or receive money with Western Union.

We might ask you for additional details to verify your identity when sending money online. 

 

How long will it take to confirm my identity?

The process may take several days. After your identity is verified, you will receive a confirmation email. If you need to send money before your verification is completed, please visit a Western Union agent location.